FAQs

How do I know my nail size?

  Please refer to our sizing guide page to help get the best fit possible for your nails. If you are in between sizes it is best to size up as it is easier to file the nail for a better fit. You can also order one of our sizing kits to ensure a custom fit. 

How long is processing time?

  Processing on orders will take between 7 to 14 days. This is due to the hand made nature of the product. Orders will begin once you have sent your nail size. The orders will be processed in the order that they are received, and all sets are made to order. (This excludes pre-made sets) Please be aware that the given time frames are estimates, orders may take longer or may ship sooner. 

What can I do if I ordered the wrong size?

  As all orders are handmade, we do not accept returns. However cancellations can be made within 24 hours after the order has been placed. If your set is too small, you can purchase another set and stated processing times will apply. If your set is too big, you may be able to file the nail in order to create a better fit without ordering a new set of nails.

Do you offer custom designs?

  Yes we do! Reach out to us through our “contact us” page and we I’ll be happy to assist you. We do not recreate sets from other sellers. If you see a set you love, please reach out to that seller to buy the set. You are more than welcome to send a picture for inspiration. We will sketch out a design for you, email it to your for your approval prior to starting the actual product. 

Do you accept cancellations, returns, or exchanges?

  We accept cancellations within 24 hours of purchase. After 24 hours ALL SALES ARE FINAL. Please note the processing time